Family Case Specialist is responsible to provide case management services to families enrolled in the subsidized childcare program. Family Case Specialists will perform their duties in compliance with their funding source contracts and guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties may include, but not limited to the following:
Ensure that all assigned cases are maintained up to date and are re-certified in compliance with contracts Funding Terms & Conditions and agency policies and procedures.
Perform case maintenance such as initial enrollments, re-certifications, provider changes and any other job-related duties.
Maintain accurate caseload.
Maintain an ongoing appointment book to ensure that the appointment is given sufficient time to complete the purpose of visit by the participant.
Obtain,read, and understand program Funding Terms & Conditions, program philosophy, the personnel handbook, parent and provider handbooks and any other job-related material covering all aspects of the program.
Must have the ability to follow up on all cases to ensure that all contract information is accurate.
Assist with provider and parent concerns, to resolve issues affecting program.
Print and mail out all assigned caseload attendance logs to the childcare provider in a timely manner.
Recruit families in need of care and maintain an up-to-date eligibility list.
Enroll families,in accordance with all applicable rules and regulations, as directed by Program Supervisor/Manager/Director.Ability to process, bill, and reconcile family fee payments and accounts, in accordance with all applicable rules and regulations.
Adhere to organization and program policies, standards, and procedures.
Safeguards confidentiality of information and records.
Regular attendance based on program needs and requirements.
Duties and responsibilities may be added, deleted, and/or changed at the discretion of the program.
Performs other related duties as assigned.
QUALIFICATIONS:
High School Diploma or equivalent; AA degree or higher preferred.
Bi-lingual Spanish/English required.
Ability to perform complex program requirements.
Ability to work Monday through Friday, regular schedule hours and on weekends if needed.
Strong organizational, analytic, and administrative skills.
Proficient in reading, writing, math,and understanding of work-related material.
Strong written and oral communication skills required.
Excellent customer service and problem resolution skills.
Computer skills with proficiency in Microsoft Office and internet.
Experience handling sensitive and confidential matters.
Experience working with childcare providers and CalWORKs participants receiving subsidized childcare assistance preferred.
Working knowledge of existing County welfare system, preferred.
Sincere commitment to provide quality service to the public.
Sensitivity and ability to work well with diverse social, ethnic, religious, and cultural groups.
Must be able to work with minimum supervision in a fast-paced environment.
Must be in good physical and mental condition.
Must pass the T.B. test, drug screening and physical examination.
Successful background and criminal clearance required and maintained, but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI),and Child Abuse Index, or as required by the program.
Must always possess Live Scan clearance during employment. Revoked fingerprint clearance will lead to immediate termination of employment.
Must possess own vehicle, a valid California Driver’s License and appropriate automobile insurance at all times.
Ability to drive and travel, as required.
Ability to maintain cooperative,diplomatic working relationships with co-workers, supervisors, and the public;work as part of a team and collaborate with colleagues; and complete projects under the tight deadlines even when there are competing requirements and changes in assignments.
MAOF Sponsored Benefits:
MAOF offers a comprehensive package of benefits and perks for both part- and full-time employees, including:
Personal Time Off(PTO) - Vacation/personal days or sick time).
Paid Sick Time – 48hours
Paid Holidays per Calendar Year - 12 paid holidays.
Bereavement Leave – 5paid days.
Jury Duty – 5 paid days.
Medical, dental, and vision insurance Paid 100% by MAOF.
403(b) Retirement Plan- 5% employer match – 100% vested.
Basic Life and Accidental Insurance.
Pet Insurance.
Supplemental life insurance.
Professional development opportunities.
Employee Assistance(EAP) – For team members and dependents; counseling, legal assistance,financial planning, identity theft, etc.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Please view Equal Employment Opportunity Posters provided by OFCCP here.
Family Case Specialist
Application Procedure
To apply directly online, follow the link below. You can also download the application, fill it out and email it to jobs@maof.org Contact information below if you would like more information regarding this position. Phone Number: (323) 890-9600 Fax Number: (323) 890-9632 Email: jobs@maof.org
In order for your application to be accepted, the following documents are REQUIRED:
College Transcripts are REQUIRED when applying for the MAOF Head Start, Child Care and Pre-School programs,
Degree along with college transcripts REQUIRED for any positions that require a BA or higher degree,
When applying for positions of Associate Teacher, Teacher, Head Teacher or Site Supervisor a copy of the Permit from the California Commission of Teacher Credentialing is REQUIRED,
When applying for positions that do not require transcripts or degrees a High School diploma or equivalency REQUIRED,
Updated resume REQUIRED for all positions,
2 letters of PROFESSIONAL recommendation REQUIRED for all positions.
Minimum qualifications must-be-met by the close of filing date.
MAOF offers the following benefits: Medical, Dental, Vision, Life & Accidental Insurance, Employer Contribution and Employer Match 403(b) Retirement Plan with 100% vesting, Employee Assistance and Wellness Programs (EAP), Paid Holidays, Paid Time Off, 501(c)(3) Designation Public Service Loan Forgiveness, other supplemental benefits such as AFLAC, Credit Union Membership and Discount tickets to Southern CA theme parks and attractions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here.
Employment Application
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