The Support Staff role assists the Stage 1 staff with CalWORKs Alternative Payment participants. Responsibilities include providing administrative and clerical support, performing daily tasks such as answering phones, filing documents, and data entry, and assisting with walk-in GAIN participants. The role is subject to the terms and conditions of the Department of Public and Social Services contract.
RESPONSIBILITIES:
Certify eligibility of CalWORKs participants and process enhanced referrals on GEARS, and process the respective documentation within 3working days of receipt of the ST1-01 form, GEARS or telephone request for child care services
Provide counseling, child care, and supportive services referrals to CalWORKs participants
Follow-up with parent to ensure that the enhanced referral was given and child care arrangements were made
Answer incoming calls promptly with proper phone etiquette
Contact a parent-selected provider and inform them about the child care process
Input all pertinent data on parent, children and provider in the MAOF database
Request provider documentation for licensed and licensed-exempt providers
Back-up the CalWORKs co-location staff as needed
Participate as a unit member in the evaluation and improvement of CalWORKs child care services to parents, providers, and the general public
Attends staff meetings, workshops, and conference, as assigned
Maintains confidentiality
Other job-related duties as assigned
REQUIREMENTS:
Experience working with parents receiving subsidized child care or social support services, preferred.
Working knowledge of the existing L.A. County welfare system, preferred.
Strong interpersonal and communications skills
Bilingual English and Spanish a must.
Basic computer skills.
Proper phone etiquette
Sensitivity and ability to work well with diverse ethnic, religious and cultural groups
Ability to work variable hours 8:00 a.m. to 5:00p.m. and/or 10:00 a.m. to 7:00 p.m. shift
Must have a positive attitude with a desire to work with and promote the welfare of children and their families.
Sensitive to the needs of the program and the general public.
Ability to apply common sense understanding to carryout instructions furnished verbally and in writing.
Negative T.B. test or chest X-rays (stated by law),negative drug and alcohol screen test.
Ability to maintain cooperative, diplomatic working relationships with co-workers and supervisors; work as part of a team and collaborate with department; and complete projects under tight deadlines even when there are completing requirements and changes in assignments.
PHYSICAL DEMANDS
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.
MAOF Sponsored Benefits:
MAOF offers a comprehensive package of benefits and perks for both part- and full-time employees, including:
Personal Time Off(PTO) - Vacation/personal days or sick time).
Paid Sick Time – 48hours
Paid Holidays per Calendar Year - 12 paid holidays.
Bereavement Leave – 5paid days.
Jury Duty – 5 paid days.
Medical, dental, and vision insurance Paid 100% by MAOF.
403(b) Retirement Plan- 5% employer match – 100% vested.
Basic Life and Accidental Insurance.
Pet Insurance.
Supplemental life insurance.
Professional development opportunities.
Employee Assistance(EAP) – For team members and dependents; counseling, legal assistance,financial planning, identity theft, etc.
Employee referral bonus (referring employee earns $500 for each new hire who completes 90 days.
Discounts for AT&T wireless, movie tickets, amusement parks, and much more.
Public Service Loan Forgiveness.
Credit Union Membership
Contact information below if you would like more information regarding this position.Phone Number: (855) 755-6263Fax Number: (323) 890-9632Website:www.maof.orgEmail: Jobs@maof.org
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Please view Equal Employment Opportunity Posters provided by OFCCP here.
Support Staff
Application Procedure
To apply directly online, follow the link below. You can also download the application, fill it out and email it to jobs@maof.org Contact information below if you would like more information regarding this position. Phone Number: (323) 890-9600 Fax Number: (323) 890-9632 Email: jobs@maof.org
In order for your application to be accepted, the following documents are REQUIRED:
College Transcripts are REQUIRED when applying for the MAOF Head Start, Child Care and Pre-School programs,
Degree along with college transcripts REQUIRED for any positions that require a BA or higher degree,
When applying for positions of Associate Teacher, Teacher, Head Teacher or Site Supervisor a copy of the Permit from the California Commission of Teacher Credentialing is REQUIRED,
When applying for positions that do not require transcripts or degrees a High School diploma or equivalency REQUIRED,
Updated resume REQUIRED for all positions,
2 letters of PROFESSIONAL recommendation REQUIRED for all positions.
Minimum qualifications must-be-met by the close of filing date.
MAOF offers the following benefits: Medical, Dental, Vision, Life & Accidental Insurance, Employer Contribution and Employer Match 403(b) Retirement Plan with 100% vesting, Employee Assistance and Wellness Programs (EAP), Paid Holidays, Paid Time Off, 501(c)(3) Designation Public Service Loan Forgiveness, other supplemental benefits such as AFLAC, Credit Union Membership and Discount tickets to Southern CA theme parks and attractions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here.
Employment Application
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