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Community Support Specialist

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Los Angeles County
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MAOF Community Development
$21.99 - $23.00
Full Time, Non-Exempt
1 Position
Open until filled

GENERAL SUMMARY

Community Support Specialist will provide direct services and case management services on all programs under the Community Development Department. This includes and it is not limited to financial/employment/digital coaching, free tax preparation services. The Community Support Specialist will perform duties in compliance with grant agreements and program guidelines.

RESPONSIBILITIES:

Duties may include, but not limited to the following:

Case management

  • Provide services through one-on-one, couple, or small group sessions.
  • Assess, plan, facilitate, coordinate and advocate for options and services on behalf of the participant.
  • Serveas a liaison between the participant and social, financial, health and legal services.
  • Cultivate relationships with community-based organizations, government agencies, businesses, financial institutions as a means of developing resources to serveclients.
  • Develop plans of actions, provide tools, resources, and accountability to the client to help them meet their goals.
  • Review and modify plan as circumstances change for the participant.
  • Plan regular follow-ups to assess progress and additional needs and engage the client in a long-term relationship.
  • Complete all required forms for participant based on program and service.
  • Make appropriate referrals and integrate other wrap-around supports (i.e., benefits, tax preparation,  specialized employment preparation, job readiness training) into counseling to achieve greater results.
  • Ensures confidentiality of all client files and information.

Financial Capability

  • Work with clients to complete a detailed financial and career assessment.
  • Completing Combined Financial Assessment (CFA) for financial counseling clients
  • Work with the client to document a budget and provide strategies for budget improvements.
  • Access the client's credit report/score and offer strategies to credit building.
  • Document the client's balance sheet and provide strategies for increasing net worth such as paying off credit card debt, building an emergency fund, pay yourself first,etc.
  • Assist with tax preparation services after passing an IRS certification exam (trainingprovided); Ensure that information about asset-building and financial education resources are available.
  • Assists clients with online job searches, resume building, mock interview and employment applications.

Outcome tracking - track the stories and successes of programparticipants

  • Use case management systems to document and reflect the clients' outcomes accurately and on time.

Outreach and education

  • Conduct workshop in topics relevant to the community such as budgeting, savings, banking products, credit building, identity theft, resume building, job fairs and more.
  • Responsible for program recruitment through community outreach and partnerships with community contacts.

Grant reporting — provide key data, updates, and relevantinformation on program outcomes for MAOF reports, funder grant reports, andinternal grant management check-ins.

Other supportive services

  • Attend conferences, workshops and trainings; represent the organization and program director in a professional manner.
  • Assist with community events, and special events, as assigned.
  • Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

  • High School Diploma/GED.
  • Bachelor's degree from a four-year accredited institution in relevant field, preferred.
  • Minimum of 2 years of experience in case management.
  • Must possess own vehicle at all times, a valid California Driver's License and appropriate automobile insurance.
  • Bilingual English/Spanish required.
  • Computer skills (Microsoft office, excel, power point and word).
  • Familiarity with delivery of services which are mindful of different cultural and language traditions, showing respect and validation for communities.
  • Effective communication skills, both verbal and non-verbal; and excellent writing skills.
  • Commitment to excellence - Performs duties consistently at the highest level possible with attention to detail.
  • Skill fully and professionally represent MAOF.
  • Ability to work independently with minimum supervision.
  • Self-motivatedand a problem solver.
  • Ability to maintain cooperative, diplomatic working relationships with co-workers, Supervisors, and the public.
  • Workas part of a team and collaborate with co-workers; and complete projects under tight deadlines even when there are competing requirements and changes in assignments.
  • Ability to work regular schedule Monday through Friday, designated hours. However, based on program needs must have the ability to work flexible days and hours, including some evenings and weekends.

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move upto 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus. The employee is required to drive.  May be required totravel.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those encountered while performing the essential functions of the position. Work is generally performed in an office or program setting.

The position may involve frequent interaction with employees regarding workplace concerns, conflicts, and other sensitive personnel matters and requires professionalism, discretion, sound judgment, and strict confidentiality.

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MAOF Sponsored Benefits:

At MAOF, we are committed to supporting the overall well-being of our employees. We are proud to offer a comprehensive package of benefits and perks for full-time employees, with select benefits also available to part-time employees.

  • Personal Time Off(PTO) - Vacation/personal days or sick time).
  • Paid Sick Time – 48hours
  • Paid Holidays per Calendar Year - 12 paid holidays.
  • Bereavement Leave – 5paid days.
  • Jury Duty – 5 paid days.
  • Medical, dental, and vision insurance Paid 100% by MAOF.
  • 403(b) Retirement Plan- 5% employer match – 100% vested.
  • Basic Life and Accidental Insurance.
  • Pet Insurance.
  • Supplemental life insurance.
  • Professional development opportunities.
  • Employee Assistance(EAP) – For team members and dependents; counseling, legal assistance, financial planning, identity theft, etc.
  • Supplemental Cancer, Disability, and Accident plans.
  • Employee referral bonus (referring employee earns $500 for each new hire who completes 90 days.
  • Discounts for AT&T wireless, movie tickets, amusement parks, and much more.
  • Public Service Loan Forgiveness.
  • Credit Union Membership

‍Contact information below if you would like more information regarding this  position. Phone Number: (855) 755-6263Fax Number: (323) 890-9632Website:www.maof.orgEmail: Jobs@maof.org‍

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

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Community Support Specialist

Application Procedure

To apply directly online, follow the link below.
You can also download the application, fill it out and email it to jobs@maof.org
Contact information below if you would like more information regarding this position.
Phone Number: (323) 890-9600
Fax Number: (323) 890-9632
Email: jobs@maof.org
Apply Now Online
Download Application

In order for your application to be accepted, the following documents are REQUIRED:

  • College Transcripts are REQUIRED when applying for the MAOF Head Start, Child Care and Pre-School programs,
  • Degree along with college transcripts REQUIRED for any positions that require a BA or higher degree,
  • When applying for positions of Associate Teacher, Teacher, Head Teacher or Site Supervisor a copy of the Permit from the California Commission of Teacher Credentialing is REQUIRED,
  • When applying for positions that do not require transcripts or degrees a High School diploma or equivalency  REQUIRED,
  • Updated resume REQUIRED for all positions,
  • 2 letters of PROFESSIONAL recommendation REQUIRED for all positions.

Minimum qualifications must-be-met by the close of filing date.

MAOF offers the following benefits: Medical, Dental, Vision, Life & Accidental Insurance, Employer Contribution and Employer Match 403(b) Retirement Plan with 100% vesting, Employee Assistance and Wellness Programs (EAP), Paid Holidays, Paid Time Off, 501(c)(3) Designation Public Service Loan Forgiveness, other supplemental benefits such as AFLAC, Credit Union Membership and Discount tickets to Southern CA theme parks and attractions. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here.

Employment Application

Applicant Information

Education & Permits

Previous Employment

References

Please list three professional references.

Disclaimer and Signature

I certify that my answers are true and complete to the best of my knowledge.
If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.

Applicant's Statement

Please read and initial each paragraph and sign application upon completion

I hereby authorize Mexican American Opportunity Foundation to thoroughly investigate my suitability for employment and, further, authorize my current and former employers to disclose to the company any and all letters, reports and other information pertaining to my employment with them, without giving me prior notice of such disclosure. In addition, hereby release Mexican American Opportunity Foundation, my current and former employers, and all other persons, corporations, partnerships and associations from any and all claims, demands or liabilities arising out of or in any way related to such investigation or disclosure.

I understand that if offered employment, the offer may be contingent on my passing a pre-employment alcohol and drug screen and a pre-employment physical. By signing this application, voluntarily agree to submit to a pre-employment alcohol/drug screen and pre-employment physical upon request. I understand that failure to pass the alcohol/drug screen and or physical will result in withdrawal of the employment offer. I also understand that refusal to submit to an alcohol/drug screen will be considered a voluntary resignation of employment.

I understand that nothing contained in the application or conveyed to me during any interview, which may be granted, is intended to create an employment contract, implied or explicit, between me and the Mexican American Opportunity Foundation. In addition, I understand and agree that if am employed, my employment relationship with Mexican American Opportunity Foundation is strictly voluntary and at our mutual will. understand that if employed, my employment is for no definite period and may be terminated at any time, with or without prior notice, with or without cause or reason, at the option of either myself or Mexican American Opportunity Foundation, and that no promises or representations contrary to the forgoing are binding on Mexican American Opportunity Foundation unless made in writing and signed jointly by the President/CEO.

I understand and agree that any future changes in my title, duties, compensation, working conditions, and/or Mexican American Opportunity Foundation benefits, policies and procedures will not alter our at-will agreement.

I understand that if offered employment, I will, as a condition of employment, be required to submit proof of my identity and legal right to work in the United States on my first day of employment.

If the position applied for requires driving in the course of work, understand that will be required to posses a current valid California Driver's License and understand that I will be required to provide a copy of my official driving record and proof of insurance. also understand that any offer of employment is contingent on my ability to be covered by Mexican American Opportunity Foundation auto insurance, if required for my position.

I hereby certify that have not knowingly withheld any information that might adversely affect my chances for employment and that the answers given by me are true and correct to the best of my knowledge. I further certify that I, the undersigned applicant, have personally completed this application. understand that any omission or misstatement on this application or on any documents used to secure employment shall be grounds for rejection or this application or for immediate discharge if I am employed, regardless of the time elapsed before discovery.

My signature below certifies that I have read and understand this complete page, and agree to the terms and conditions outlined in this document.

Voluntary EEO Identification

Various Agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex and type of position for which and individual applies. The information requested on this sheet is for compliance with certain records keeping requirements. MAOF believes all persons are entitled to equal employment opportunities, and does not discriminate against employees or applicants for employment because of race, color, religion, sex, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, marital status, pregnancy, sexual orientation, or any other basis prohibited by statue.

Regulations issued by the U.S. Department of Labor with respect of disabled individuals, disabled veterans, and Vietnam Era veterans require that federal contractors provide an opportunity for self-identification to candidates seeking employment. Such self-identification is submitted on a voluntary basis, on a confidential basis, for use only in accordance with regulations, and without subjecting the individual to adverse treatment.

White (Non-Hispanic origin): Persons having origins any of the original peoples of Europe, North Africa or the Middle East.

Black (Non-Hispanic): Person having origins in any of the Black racial groups or Africa.

Asian or Pacific Islander: All persons having origins in any of the original peoples of the Far East, Southeast Asia, the Pacific Islands, or the Indians subcontinent including, for example, China, Japan, Korea, the Philippines, Samoa, India, and Pakistan.

Hispanic: All persons of Mexico, Puerto Rican, Cuban, Central or South America or other Spanish culture or origin regardless of race.

American Indian or Alaska Native: Persons having origins in any of the original peoples of North America and who maintain cultural identification through tribal affiliation or community recognition.

Disabled Individual: Federal regulations define a disabled person as one who (1) has a physical or mental impairment which substantially limits one or more of such person's major life activities, (2) has a history of such impairment, or (3) is regarded as having such impairment.

Vietnam Era Veteran: Federal regulations define a veteran of the Vietnam Era as one who (1) served on active duty for a period of more than 180 days, any part of which occurred between August 5, 1964, and May 7 1975, and was discharged or released with other than a dishonorable discharge or (2) was discharged or released from active duty for a service connected disability if any part of such active duty was performed between August 5, 1964, and May 17, 1975.

Special Disability Veteran: Federal Regulations define a special disabled veteran as one who (1) is entitle to compensation under administered by the Veterans' Administration for a disability rated 30% or more, or (2) was discharged or released from active duty because of a service-connected disability.

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